Terms of membership.

A Zama Fitness membership is online coaching: a training programme, calorie and protein targets, meal guides and a monthly Weigh-In Day, run through the member portal. Core (£29 a month) sets and adjusts your numbers from your own trend and logs. Coached (£59 a month) adds a qualified coach who reads your Weigh-In Day and writes back within three days.

It is coaching, not medical care. We do not diagnose or treat anything, and nothing we send you replaces your GP, a physio or a dietitian. If a health answer means we need your GP's okay first, your plan waits until a coach has spoken to you.

You must be 18 or over and living in the UK. By joining you confirm your health answers are true and that you will tell us if they change. If you are pregnant, have an eating disorder, or a doctor has told you to limit exercise, say so in the sign-up questions: it changes what we build for you, and it may mean a coach has to speak to you before anything starts.

• Plans are billed monthly by card through Stripe, in advance, from the day you join. Prices include VAT where it applies.
• We email you before every renewal so nothing comes as a surprise.
• If a payment fails, Stripe retries it over about two weeks. You keep access while it does; if it never goes through, your plan ends.
• You can switch between Core and Coached from Settings. Upgrading charges the difference for the rest of the month; downgrading takes effect at your next renewal.
• We may change a price. If we do, we email you at least 30 days before it applies to you, and you can cancel before then.

Cancel in two clicks from Settings in your account, at any time. Your plan runs to the date you have paid up to and then stops. No calls, no emails, no cancellation fee. You can change your mind before that date with one click.

30-day guarantee: if it is not for you, ask within 30 days of your first payment and we refund it in full. Email hello@zamafitness.co.uk from the address on your account. This is on top of your rights as a consumer, not instead of them: you also have 14 days from joining to cancel under the Consumer Contracts Regulations.

If you are injured, ill or away, email us and a coach can pause your plan for up to six months: no payments while it is paused, and your history waits for you. We may also pause a plan ourselves for safety, for example after a chest pain or fainting answer on Weigh-In Day, until a coach has spoken to you.

We can close an account for abuse of the service or of our team, or for a chargeback on a payment that was due. If we close it for any reason other than those, we refund the rest of the month.

• Train within what your body can do today. Stop if something hurts, and tell your coach.
• Keep your account to yourself. One membership, one person.
• The programmes, recipes and videos are for your own use, not for passing on or reselling.

We will run the service with reasonable care and skill, keep your data as our privacy policy says, and tell you before anything about your plan or your payments changes.

We are not responsible for an injury or outcome caused by training against medical advice, by health answers that were not true, or by something outside our control. Nothing here limits our liability for anything the law says cannot be limited.

These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute. They were last changed on the date at the top; if we change them again we email every member first. The contract is between you and Zama Fitness Ltd.